Help Center
How can we help?
Find answers, get support, and learn how to make the most of ONE.
Browse by Category
Vendor Help
Getting started, managing storefronts, products, and orders
- • Setting up your storefront
- • Adding products
- • Order management
Customer Help
Ordering, tracking, payments, and account management
- • Placing an order
- • Tracking your delivery
- • Payment methods
Rider Help
Signing up, deliveries, earnings, and app usage
- • Joining the waitlist
- • How payouts work
- • Delivery guidelines
Payments & Billing
Payment methods, refunds, commissions, and Stripe
- • Commission rates
- • Instant payouts
- • Refund policy
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