Terms of Service

1. Acceptance of Terms

By accessing or using the ONE platform, including our mobile applications (ONE, Vendors, and Riders) and website at takeover.software (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

ONE is operated by David Ewins ("we," "us," or "our"), based inGalway, Ireland.

2. Description of Services

ONE is a unified commerce platform that connects:

• Vendors: Businesses and individuals who sell products and services through storefronts
• Customers: Users who browse, order, and purchase from vendors
• Riders: Independent delivery partners who fulfill orders (coming soon)

We provide the technology platform to facilitate these transactions. ONE is not a party to the transactions between vendors and customers, nor an employer of riders.

3. User Accounts

3.1 Account Creation

To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Eligibility

• You must be at least 18 years old to create an account
• Vendors must comply with all applicable laws and regulations for their business type
• Riders must be at least 18 and have the legal right to work in their location

3.3 Account Verification

Vendors and riders must complete identity verification through Stripe Connect. This may include providing government-issued ID, proof of address, and business documentation. Failure to complete verification may result in account limitations or termination.

4. For Vendors

4.1 Storefront Requirements

• All product listings must be accurate and not misleading
• Prices must be displayed accurately and include any applicable taxes
• You are responsible for compliance with all food safety, health, and business regulations
• You must only sell items that are legal to sell in your jurisdiction

4.2 Commission Structure

Commissions are automatically deducted from payouts. Stripe processing fees are additional and charged by Stripe directly.

4.3 Payments and Payouts

Payments are processed through Stripe Connect. Payouts are transferred to your connected bank account according to Stripe's payout schedule. Instant payouts may be available for an additional fee set by Stripe.

4.4 Order Fulfillment

You are responsible for fulfilling orders accurately and in a timely manner. Failure to fulfill orders or repeated quality issues may result in account suspension.

5. For Customers

5.1 Ordering

When you place an order, you are entering into a direct transaction with the vendor. We facilitate this transaction but are not responsible for the quality, safety, or legality of products sold.

5.2 Payments

All payments are processed securely through Stripe. By placing an order, you authorize us to charge your payment method for the order total, including product prices, delivery fees (if applicable), and any applicable taxes.

5.3 Refunds and Disputes

Refund policies are set by individual vendors. If you have a dispute with an order, first contact the vendor through in-app chat. If unresolved, contact us at support@takeover.software and we will assist in resolution.

6. For Riders

6.1 Independent Contractor Status

Riders are independent contractors, not employees of ONE. You are free to choose when and whether to accept delivery requests. You are responsible for your own taxes, insurance, and equipment.

6.2 Rider Earnings

6.3 Rider Requirements

• Must be at least 18 years old
• Must have valid ID and right to work
• Must have appropriate insurance for your vehicle
• Must maintain professional conduct during deliveries

7. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Use the Services for any illegal or unauthorized purpose
• Sell illegal, counterfeit, or prohibited items
• Harass, abuse, or harm other users
• Attempt to circumvent platform fees or manipulate the system
• Create fake accounts or misrepresent your identity
• Interfere with the proper operation of the Services
• Scrape, data mine, or collect data from our Services
• Transmit viruses or malicious code

8. Intellectual Property

The ONE platform, including all content, features, and functionality, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

By uploading content to our platform (such as product images, storefront logos), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with the Services.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Services will be uninterrupted, secure, or error-free. We are not responsible for the quality, safety, or legality of products or services provided by vendors.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES.

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless ONE and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees owed
• Extended inactivity
• At our discretion with reasonable notice

You may terminate your account at any time by contacting us. Upon termination, any pending payouts will be processed according to our standard schedule.

13. Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall be governed by the laws of Ireland and subject to the exclusive jurisdiction of the courts of Ireland.

Before initiating legal proceedings, you agree to first attempt to resolve any dispute by contacting us at legal@takeover.software.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the app. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and ONE
• Severability: If any provision is found invalid, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right does not constitute a waiver
• Assignment: You may not assign these Terms without our written consent

16. Contact Us

If you have questions about these Terms, please contact us: